A Survey of 118 LAM Users
Laboratory asset management (LAM) is an enterprise-level service that has become an important component of large, multinational companies maintaining accurate appraisals of their lab assets. LAM services go beyond instrument upkeep and include utilization monitoring, workflow optimization, regulatory compliance and other consulting services.
Service still remains a way to improve customer satisfaction and loyalty. However, lab asset management companies are becoming the gatekeepers for service, separating the end-user from the OEM. Instrument users are leveraging the service capabilities of multinational instrument companies such as Agilent Technologies, GE Healthcare, PerkinElmer, and Thermo Scientific to act as the mediator to manage and maintain most (if not all) their lab s instruments.
This report provides information on the current state of the LAM market, as well as insight into the customer trends that are shaping the industry and vendors they select for future instrument purchases.